Order Cancellation and Return Policy
Transparent and fair returns for Vittal Digital customers
Mandatory Unboxing Video
A clear, uninterrupted video recorded from the moment the sealed parcel is opened is required for any return/replacement claim.
24-Hour Claim Window
Requests for damaged, defective, or incorrect products must be submitted within 24 hours of package delivery.
Our Quality Promise
Each item sold on Vittal Digital undergoes strict quality inspection before dispatch. Product issues are extremely rare, but if something goes wrong, we are here to assist you.
Refund & Replacement Policy
- Refunds or replacements are only applicable if the product is damaged, defective, or incorrect.
- A clear unboxing video is mandatory, recorded from the moment the package is opened showing the issue.
- Requests must be raised within 24 hours of delivery.
- Claims without an unboxing video will not be accepted under any circumstances.
- Once verified, our team will process a replacement or refund accordingly.
Non-Returnable Conditions
- Change of mind or personal preference.
- Incorrect expectations or misunderstanding of product functionality.
- Products that have been used or handled after delivery (unless defective).
- Minor variations in color, size, or design.
- If the product matches the description provided on the website.
Product Usage Disclaimer
Customers are advised to carefully read product descriptions before placing an order. Vittal Digital is not responsible for returns based on incorrect assumptions about product usage, dosage, or ingredients.
Order Cancellation & Refund Policy
Orders can be canceled anytime before they are packed or dispatched for shipping directly from your My Orders page or via the link in your WhatsApp verification message. Once an order is handed over to our courier partner and marked as dispatched, it cannot be canceled online.
Prepaid Online Orders (100% Refund)
When you cancel a prepaid order before dispatch, a 100% full refund is automatically initiated to your original payment method (UPI, Debit/Credit Card, or Netbanking) via our verified payment gateway partner (Razorpay).
Cash on Delivery (COD) Cancellation Policy
When you cancel a Cash on Delivery order before dispatch, the order is cancelled immediately with ₹0 payment due at your doorstep, and no parcel will be dispatched.
Our Commitment
We ensure secure packaging, smooth delivery, and responsive customer support. If something genuinely goes wrong, we will resolve it fairly and transparently.
Contact Us
For any concerns or support regarding your order, please contact us at:
Thank You for Choosing Vittal Digital
We are more than just an online store — we are an authentic artisanal brand built on trust, quality, and natural vitality.